01 — Discuss your question
Tell Thijs what is wrong and what you have tried. Sometimes he can walk you through a few steps over the phone. If more help is needed, you agree on the next step together.
02 — Diagnosis & appointment
You can visit the workshop in Nuland by appointment. Thijs also visits homes and businesses around ’s-Hertogenbosch. Remote support is available across the Netherlands.
03 — Quotes & costs
For workshop repairs and larger jobs, you receive a quote before work starts. At the workshop, you only pay a diagnostic fee if you decide against the repair. On-site visits have a call-out fee and an hourly rate.
04 — Work & aftercare
Thijs resolves many issues straight away or within 24 hours. For larger jobs, he discusses the expected turnaround with you. The existing service policy provides a three-month warranty for the fault the device was brought in for. Get in touch if a problem remains afterwards.